ALTSAULHERNANDEZ LLC is committed to providing a fair and convenient return experience while maintaining clear guidelines that protect both customers and the quality of our products. We understand that purchasing online may not always provide the opportunity to fully evaluate an item before receiving it. To provide customers with enough time to review their purchase, eligible products may be returned within thirty days from the confirmed delivery date.

To be accepted for return, items must remain in their original condition. Products should be unused, undamaged, and free from any signs of wear, alteration, or misuse. Maintaining the original condition of the item helps ensure product quality and allows returns to be processed efficiently. All original materials included with the purchase should be returned whenever applicable, including tags, labels, accessories, instructions, protective materials, and original packaging components.

Customers are encouraged to use the original packaging whenever possible when sending items back. Proper packaging helps protect the product during transportation and allows our team to complete the inspection process more effectively after receiving the return. A valid proof of purchase is required for all return requests. Acceptable proof may include an order confirmation, receipt, or other transaction information that allows ALTSAULHERNANDEZ LLC to verify the purchase details.

Before returning any product, customers must first contact our support team to request return approval. This step allows us to review the request, confirm eligibility, and provide the necessary return instructions. Return requests should be submitted by email to altsaulhernandez@gmail.com. Once a return has been approved, customers will receive information regarding the return process, including any required shipping instructions and applicable prepaid return shipping details.

Customers should only use the approved return method provided by ALTSAULHERNANDEZ LLC. Items returned without prior authorization or sent through an unapproved shipping method may not be accepted and could experience delays during processing. Following the provided instructions helps ensure that returns are received correctly and reviewed without unnecessary complications.

We recommend that customers carefully inspect their orders as soon as they are delivered. If an item arrives damaged, contains a manufacturing issue, or does not match the original order, customers should contact our support team as soon as possible. Prompt communication allows us to review the situation more quickly and determine the most appropriate solution, which may include a return approval, refund, replacement assistance, or correction of an order-related issue.

Some products may not qualify for return due to hygiene considerations, safety requirements, or product-specific conditions. Customers who are unsure whether an item is eligible for return are encouraged to contact ALTSAULHERNANDEZ LLC before sending the product back. Our team can provide guidance and help clarify the applicable requirements.

ALTSAULHERNANDEZ LLC does not offer direct product exchanges. Customers who would like a different product option, such as another size, style, or variation, should complete the return process for the original item and place a separate new order. This approach allows inventory records, refunds, and new purchases to be managed accurately and efficiently.

Customers located in the European Union may have additional rights under applicable consumer protection regulations. Depending on the circumstances, eligible customers may have the option to cancel certain purchases within fourteen days after receiving the order. Products returned under these rights must remain unused, complete, and in their original condition with valid purchase information provided.

After a returned item is received, ALTSAULHERNANDEZ LLC will carefully inspect the product to confirm that it meets the required return conditions. Once the review has been completed, customers will receive an update regarding the status of their return request. If the return is approved, the refund will be issued to the original payment method used during the purchase.

Refund processing times may vary depending on the payment provider, bank, or financial institution involved. In most cases, refunds are completed within ten business days after approval. If a customer has not received a refund within fifteen business days after confirmation, they are encouraged to contact our support team so we can assist with reviewing the status of the transaction.

ALTSAULHERNANDEZ LLC strives to make the return process simple, transparent, and customer-focused. By providing clear requirements and responsive assistance, we aim to ensure that customers feel supported throughout every stage of their purchase experience. For any questions regarding returns, refunds, or order concerns, please contact us at altsaulhernandez@gmail.com.

ALTSAULHERNANDEZ LLC
6295 SAGE AVE
FIRESTONE, CO 80504